Compass Cove Oceanfront Resort
Looking for a few more details before you stay? At Compass Cove Resort, we’ve compiled all of our most frequently asked questions for your convenience. We hope these FAQ’s help answer all of your questions, as well as to put your mind at ease for a fun and relaxing beach vacation.
RESERVATION AND CHECK-IN FAQ'S
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What time is Check-in and Check-out?
Check-in time starts after 4:00 PM (there is someone there 24 hours). Check-out time is before 11:00 AM.
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Where can I find guest reviews for the resort?
Tripadvisor.com is a website used for guest reviews.
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What is the tax percent on a room?
13%
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How much is the security deposit/worry free Vacation fee?
If you are paying in cash, a security deposit of $100 is required at check-in which is refunded when your stay is over. You can also purchase the worry free vacation fee for $39.95 plus tax, non-refundable, paid with your first night stay deposit.
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Do I need a credit card at check-in?
Yes. The credit card used to make the reservation must be present at check-in with card holder and matching ID for verification purposes.
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Can i Pay my balance in cash?
No. We no longer accept cash payments.
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Can I book a reservation without a deposit?
An advance deposit equal to the first night’s stay is due at time of booking. The remaining balance is due at time of check-in.
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How Do I adjust my reservation?
You can contact the reservations department to changes or you can use the new app for your smart phone or mobile device. If you booked through a third party (examples: expedia, hotels.com, booking.com, etc.) you have to contact them directly for any questions, changes, and cancellations.
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Whats included in the resort fee?
The resort fee covers usage of all resort amenities.
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How old do I need to be to stay at this resort?
Everyone in the room must be 21 years or older unless they are accompanied by their parent or legal guardian.
PROPERTY POLICY FAQ'S
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What is the resort's Do Not Disturb policy?
Your Health and Safety is of utmost importance, therefore, if the “Do Not Disturb” sign remains on your door for an extended period- of- time and we are unable to contact you, we may knock on your door and if no answer, enter your room to determine your well-being. Please understand it is not our intention to disturb guests during their vacation, however, we reserve the right to enter rooms to check on the safety and security of our guests and property as well as to perform maintenance and repairs.
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What is the cancellation policy?
We understand plans change which is why we created our risk-free cancellation and change policy. The advance deposit is 100% refundable if a reservation is canceled up to 14 days prior to the ORIGINAL arrival date. Reservations canceled within 14 days of the arrival date can reallocate the advance deposit funds toward future dates within one year of the original stay dates. Once the advance deposit funds have been reallocated to future stay dates, they are NON-REFUNDABLE. We strongly encourage you to purchase our Vacation Protection Plan at time of booking. Please note that changes to the reservation will be subject to availability and any room rate differences. Guests who do not arrive on their scheduled arrival date and fail to notify the resort of a change to their stay dates, therefore acknowledge forfeiture of advance deposit funds. For Monthly Rentals Only: All deposits are due at the time of booking. Full amount of the deposit is non-refundable. No changes to the dates of arrival are permitted within 30 days of arrival. Payment of full stay is required upon check in. There will be absolutely no refunds on early departures. Additional requirements for winter rentals do apply.
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What is the Vacation Protection Plan?
Life happens. We never know what life events may arise at the most inopportune time. That's why we offer a Vacation Protection plan. This is an optional, non-refundable charge you can select at the time of booking. If selected, it allows you to cancel your reservation up to 4:00 PM on the day of arrival and receive a 100% refund of your advance deposit.
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Do you offer refunds for stays if there is a hurricane?
HURRICANE CANCELLATION POLICY: In the event of a pending hurricane and the Governor issues a mandatory evacuation, guests will receive a full refund. If there is not an evacuation, guests can reallocate the advanced deposit to be used as the deposit toward different stay dates within 1 year of the original reservation.
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Does the resort allow smoking?
No. Compass Cove is a Smoke-free resort.
CONDO FAQ'S
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Are Linens provided?
Yes
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What room types have a washer and dryer provided?
The 1 Bedroom Ocean View Deluxe Condo, 2 bedroom condos, and 3 bedroom condos.
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What is included in an efficiency kitchen?
A small refrigerator, small stove/oven, microwave, sink, pot, pan, dishes, cups, and utensils.
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What amenities are included in my room?
Every room is equipped with a hairdryer, iron & ironing board, and safe.
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What Bathroom & Kitchen supplies are provided in my unit?
Toilet paper, Paper Towels, soap bars, bath towels, one travel size dish soap. (laundry detergent is not provided due to allergies)
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What kitchen appliances are in a standard room?
A small refrigerator, microwave, and coffee maker.
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What is included in a galley & full kitchen?
Full size refrigerator, stove/oven, sink, microwave, pots, pans, dishes, cups, and utensils.
PROPERTY AMENITY FAQ'S
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What water amenities are heated?
All water amenities are heated except for the outdoor pool by the Schooner building and the pool with the Silly Sub (by the Pinnacle).
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What other amenities are offered at the resort?
Exercise room, Shuffle Board, Game Room, and Gift Shop.
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What housekeeping services are available daily?
To help ensure the safety of our guests and employees, housekeeping services are limited to removing trash and refreshing your towels on a daily basis.
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Are pool towels available?
Yes but they are not allowed to be brought to the beach. Please bring your own beach towels.
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What water amenities are offered at the resort?
4 Outdoor Pools, 2 Indoor Pools, 3 Lazy Rivers, 5 Kiddie Pools, 2 Water Slides, and 7 Hot Tubs.
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What are pool hours?
9AM to 11PM
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Is there WIFI available?
Yes
PARKING FAQ'S
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Does the resort provide parking?
Yes. Free parking is available in our 2 parking garages or open lot located across the street from the resort.
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What is the parking garage height clearance?
The parking garage clearance across the street from the Pinnacle Tower is 8 ft. The parking garage clearance attached to the Mariner Tower is 6ft.
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How many parking passes will I be given?
1 parking pass is given for standard rooms and 1 bedroom suites. 2 parking passes are given for 2 and 3 bedroom condos.
PET FAQ'S
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Are dogs allowed on the beach?
From May 1 through Labor Day, dogs are allowed on the beach only before 10:00 a.m. and after 5:00 p.m. From the day after Labor Day to April 30 each year, dogs are allowed on the beach at any time of day. At all times when dogs are allowed on the beach, they must be on a leash that's seven feet or shorter, and you must pick up and properly dispose of the droppings.
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Are dogs allowed?
Small dogs are welcome in the months of November through February only. Cats are NOT permitted at any time. A Non-refundable $25 per day Pet Fee will be charged to Pet-Friendly reservations. We only accept ONE dog. They must be less than 40 pounds. Up-to-date shot records MUST be presented at check-in and a Pet Policy Acknowledgement must be signed. All dogs must be registered and issued a Compass Cove identification band. Dog owners must adhere to all Pet Policies.
MISCELLANEOUS FAQS
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What attractions are within a 20 minute drive radius?
Market Commons, Coastal Grand Mall, The boardwalk, Broadway at the Beach, Hollywood Wax Museum, Myrtle Waves, Broadway Grand Prix Race Park, Adrenaline Adventures Zip Line, Family Kingdom, Splashes Oceanfront Water Park.
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Is there a shuttle to and from the airport?
Due to COVID-19 and our guest’s safety, the shuttle is currently not available at this time.
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is breakfast provided at the resort?
You can purchase breakfast at Compass Rose. Adults 11 and up, Kids 4-10 and Kids 3 and under eat free.
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How far away is the airport?
Myrtle Beach International Airport is 1.7 miles or approximately 6 minutes away from the resort.
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Do you have room service?
No
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Can I rent chairs and umbrellas for the beach?
Yes you can through Johns Beach Services (843-448-6454) and can be purchased by the lifeguard on the beach. Prices vary depending on length of rental, please contact Johns Beach Services or speak to a lifeguard for exact pricing.
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Can I rent a beach wheelchair on my vacation?
Yes. Free Beach wheelchair for Myrtle beach- 843-918-1488 - They can be used from 8am to 5pm, no overnight request. They are based on availability and cannot be requested ahead of time. Large vehicles are required to transport the chairs (SUV, van, or pickup truck). Delivery and pickup services are available and there may be an additional charge per service during the summer season. For any questions please call Beach Services at (843) 663-8600.
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Can I fish on the Beach?
Yes, you may fish on the beach, but South Carolina requires a license to fish from the surf. No license is needed to fish from a public fishing pier. Please call the city’s chamber of commerce for additional information (1-800-356-3016).
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are roll-a-way beds available at the resort?
No.
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Am I allowed to grill at the resort or on the beach?
Yes. Two grills are on-site for grilling on a first come, first serve basis. Charcoal is not provided. You may not bring your own grill on the property due to fire and environmental codes.
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What restaurants are available at the resort?
Compass Rose Breakfast Restaurant, Crow’s Nest Restaurant, Tiki Hut, Compass Joe (coffee shop). Hours vary based on season.
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Is there a grocery store near the resort?
Yes there are grocery stores within a 5-15 minute drive of the resort.
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Are cribs available?
Pack and Plays are available on a first come, first serve basis.
